FAQs
How do I redeem my Smile.io points?
- Click on 'Rewards' on the bottom right of your screen.
- Login to your account.
- Click on 'Ways to redeem'.
- Choose the voucher you are eligible to redeem.
Can I get a refund for my order?
Do I have to create an account to place an order?
Creating an account is not mandatory. You can order using our checkout without having to sign up. We make sure that ordering these meals at mygentlefoods.com is quick and fuss-free. After placing your order, you will have the option of creating an account with us.
How do I heat up the Bento meals or individual packs?
Place the frozen moulded food items directly onto a plate exactly as you would like it presented as a meal, cover with cling wrap or plate cover. Simply cover moulded puréed food with a heat-proof lid or with cling wrap and re-heat in a conventional steamer over small fire for 20-30 mins (as per instruction on packing label). You can check out our step-by-step guide here.
What is the shelf-life of frozen puréed moulded meals and bulk packs?
Microbiology testing has shown that the products are shelf-life stable at -20 degrees for at least 9 months.
What ingredients are used to make the frozen puréed moulded meals?
We use natural ingredients only and neither MSG nor preservative has been added to our selection of meals.
What ingredients are used for the sauces and gravies?
We use natural and raw ingredients to make the sauces.
Can I use microwave to heat up the frozen food?
It is not recommended to microwave the frozen food due to possibility of drying or crusting of the food, which is detrimental to the person with swallowing difficulty.
Can I request for a special food not currently on the menu?
It is our intent to give you back the joy of eating familiar food. Please email us at info@mygentlefoods.com to check the possibility of specially creating your food.
Are the food products Halal certified?
All our products are Halal certified since 2022.